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FAQ - Answer
You can find all the answers to the most important questions about the
Our team will be happy to advise you in a personal conversation via video call or telephone call.
Do you have an urgent question? Then give us a call!
You can reach us by phone Monday to Friday from 9 a.m. to 5 p.m.
Choose your furniture step by step.
All your questions have been answered and you now want to be more specific?
Then let us guide you step by step through the
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Which material suits you?
Have samples sent to you
Then let us send you a sample set. You will get the costs back to us as a voucher.
The sample set includes four
So you can choose and get the material or color that suits you a first impression of the quality of our furniture.
IMPORTANT:The purchase price and shipping costs for the sample set will be credited towards a subsequent furniture purchase.
Here you will find answers to the most important questions about
How can I view my order status?
After we receive your order, we will send you an order confirmation email. As soon as your order has been handed over to our shipping partner
, you will receive detailed information about the delivery.
How can I change an order that I have placed?
If you want to change or cancel your order, contact our customer service: firstname.lastname@example.org
How can I initiate a return?
If the 14 day warranty period has not yet expired, you have the option of registering a return in your customer account in order to then send the product back to us in an undamaged condition and in the original packaging. Please note that shipping costs are not refundable. Depending on the shipping method, you will either receive a return label or we will contact you to arrange collection by a shipping company.
How can I complain about an item?
Is your item damaged? Please contact
our customer service: email@example.com
How long does the delivery take?
Our standard delivery time is between 2 and 4 weeks for freight forwarding.
Small orders find their way from South Tyrol to you via parcel shipping within 1 to 2 weeks.
Which countries are delivered to?
We currently deliver to Germany, Italy, Austria and Switzerland. If you live in another country, please feel free to send us a message and we'll see if we can find a solution.
How much are the shipping costs?
Our shipping costs depend
on your order value.
To Germany, Italy and Austria these are staggered as follows:
Up to 70 €: 5 €
Up to 400 €: 15 €
From 400 €: 0 €
For Switzerland the shipping costs are:
Up to 70 €: 15 €
Up to 500 €: 50 €
From 500 €: 100 €
Where can I find more information about the <tc>wall rails</tc>?
Where can I find information about assembly?
You can find detailed instructions for
All furniture, except the modular shelf, comes pre-assembled, so you just have to hang it up. The modular shelf can be assembled on the wall without tools. You can also find instructions for this on the download page.
What is the load capacity of the <tc>Variand</tc> furniture?
The load capacity of the furniture and
For a well-loaded solid wall or double-planked drywall, we recommend the following maximum values with an even distribution of the load:
- all individual shelves and
shelfsas well as the desks: max. 15 kg
- Shelves of the modular wall shelf A05: max. 10 kg per shelf
- Wall hooks: max. 5 kg
wall rails: per meter, max. 30 kg
If you have concerns about whether your wall is suitable, please contact our team in advance.
How do I clean my <tc>Variand</tc> furniture?
You can find detailed care instructions for all materials on our Download page.
Here are just the most important things in brief:
The powder coatings can be cared for either with lukewarm, clear water or with the addition of neutral to slightly alkaline cleaning agents. After the cleaning process, you should rinse with clear water.
For regular care of furniture surfaces, we recommend wiping with a dry, soft and lint-free cloth. To remove fingerprints and dirt, clean with a cloth moistened with water. It is important that the surfaces are then wiped dry.
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