After we have received your order, we will send you an email to confirm your order. As soon as your order has been handed over to our shipping partner
, you will receive detailed delivery information.

If you want to change or cancel your order, please contact our customer service: service@variand.de

Within the warranty period of 14 days, you can register your return by sending an email to service@variand.de

Depending on the shipping method, you will either receive a return label or we will contact you for pickup by freight.

Please note that the costs for returns will be deducted from your refund amount. The costs range between 10 € and a maximum of 50 € for large freight deliveries.

Is your item damaged? Please contact
our customer service: service@variand.de

Our standard delivery time for freight shipping is between 2 and 4 weeks.
Small orders are shipped via parcel delivery within 1 to 2 weeks from South Tyrol to you.

Currently, we deliver to Germany, Italy, Austria, and Switzerland. If you live in another country, feel free to send us a message, we will then see if we can find a solution.

Our shipping costs are
based on your order value.
For Germany, Italy and Austria, they are as follows:
Up to 70 €: 5 €
Up to 400 €: 15 €
From 400 €: 0 €

For Switzerland, the shipping costs are:
Up to 70 €: 15 €
Up to 500 €: 50 €
From 500 €: 100 €

You can find all detailed questions about the wall rails on the product page of the wall rails in this FAQ answered.
Answers specifically about our wall rails with integrated lighting can be found on the corresponding product page here.

You can find a detailed guide to wall railsassembly in our assembly instructions on our download page.
All furniture, except for the modular shelf, comes pre-assembled, so you only need to hang them up. The modular shelf can be assembled on the wall without tools. You can also find instructions for this on the download page.

The load capacity of the furniture and wall rails is highly dependent on the condition of the wallon which Variand is mounted. Therefore, please inform yourself in advance about the load-bearing capacity and condition of your wall.

For a well load-bearing solid construction wall or double-planked drywall, we recommend the following maximum values for an even distribution of the load:

• all individual shelves and shelfs as well as the desks: max. 15 kg
• Shelf boards of the modular wall shelf A05: max. 10 kg per shelf board
• Wall hooks: max. 5 kg
• wall rails: per meter, max. 30 kg

If you have concerns about whether your wall is suitable, feel free to contact our team in advance.

Detailed care instructions for all materials can be found on our download page.
Here are the most important points in brief:

Metal elements:
The care of powder coatings can be done either with lukewarm, clear water or with the addition of neutral to slightly alkaline cleaning agents. After the cleaning process, it should be rinsed with clear water.

Wood surfaces:
For regular care of furniture surfaces, we recommend primarily wiping with a dry, soft, and non-linting cloth. For removing fingerprints and dirt, clean with a cloth dampened with mop water. It is essential that the surfaces are then wiped dry.